Frequently Asked Questions
Here are some frequently asked questions regarding d’Action 360 and their solutions.
Questions about the camera unit
-
How should I format a micro SD card?
-
This is done by operating the camera's LCD.
Display the menu screen and execute "Format" from "Setting Menu". For details of the operation, please refer to "Initializing (formatting) microSD card" in the User's Manual.
*Formatting a microSD card erases all of the exisiting files stored on it. Back up any important data onto a storage device (such as a PC) prior to formatting.
- What memory card types are compatible?
-
Only the dedicated microSD card (32GB Item No. DC3/64GB Item No. DC4/128GB Item No. DC5) can be used.
- Where should I mount the camera?
-
The recommended mounting position is beside the rear view mirror and within the top 20% of the upper portion of the windshield.
Be careful to avoid a mounting position where the camera view is blocked by the mirror and also avoid any interference with factory equipment.
- What is the power source for the camera?
-
The power is supplied through your vehicle’s cigarette lighter receptacle using the USB power socket in the set.
Note: If the Parking Option (DC203) is attached to the camera, the camera must be connected to the vehicle’s internal wiring instead of the cigarette lighter receptacle.
- Is the camera compatible with LED traffic lights?
-
Yes, it is supported.
- How long can it record?
-
Please click here for approximate recording time and number of pictures.
- Is recorded data overwritten?
-
Yes, the data will be overwritten. All recording folders will be overwritten with the oldest data first when they become full.
Questions about the PC software
- Can I use any type of PC with the camera?
-
Please refer to "Minimum system requirements for d’Action 360 software" on the Support page.
- Why can't I load videos on my PC?
-
Have you changed the name of the video file? If you change the file name, the PC software may not be able to read the file.
- When using a commercially available card reader or conversion adapter to read a microSD card on a computer If so, can I use any of them?
-
No. The microSD card can only be used with a microSD card reader or conversion adapter. The card reader or conversion adapter must be compatible with your microSD card standard and capacity. Be sure to check before use. Please note that using a card reader or conversion adapter that has deteriorated over time or is otherwise defective may corrupt the data on the microSD card.
- After reading the microSD card from the computer, an error message is displayed when the card is returned to the camera and recording is no longer possible.
-
The data in the microSD card may have been corrupted due to a problem with a commercially available card reader or conversion adapter that has deteriorated over time. Format the microSD card in the camera.
If the problem persists, replace the microSD card with a new one. Also, when reading the microSD card with a computer, connect it using the supplied communication cable and the main camera.
Questions about the optional add-ons
- How should I connect the Parking Option (DC203) to my car’s internal wiring?
-
Power is supplied from the vehicle’s battery by wiring the camera through the ACC line, permanent power supply line and the vehicle earth electrical system.
- While Parking Mode, do the camera record continuously?
-
No, it does not. The camera records when the camera's sensor detects an impact or other event.
- What is Before/After recording and After recording in Parking mode?
-
Before/After recording records 10 seconds before and 30 seconds after an event is detected, for a total of 40 seconds.Post-recording records for 30 seconds starting approximately 2 seconds after the event is detected.
From the "Recording Settings" menu on the LCD screen of the camera's main unit, you can choose from "Before/After Recording", "After Recording", or "Combination of Before/After and After Recording".
[Before/After recording]
When the camera detects an event (impact), it records 10 seconds before and 30 seconds after the detection, for a total of 40 seconds.
●Records with three cameras: front camera, rear camera, and 360° camera.
●Select the monitoring time from 0.5 hours (30 minutes), 1 hour, 3 hours, 6 hours, or 12 hours. *Parking monitoring may end after a shorter time than the set time due to the voltage monitoring function that prevents the vehicle battery from running out of power.
●Because the three cameras record the situation before and after the event, this system is recommended when the primary purpose is to monitor parking while out shopping or commuting, where the risk of door punching or hit-and-runs is high and lycense plate recognition by the front and rear cameras is also important.
[After recording]
When the camera detects an event (impact), it records for 30 seconds starting approximately 2 seconds after detection.
●Recording is made by 360° camera only.
●Surveillance time is a fixed setting of 48 hours. Parking monitoring may end after a shorter period of time than 48 hours due to the voltage monitoring function that prevents the vehicle battery from running out of power.
●This is recommended for applications where you want to monitor the situation for as long as possible, such as long-time monitoring applications in home parking lots."
[Combination of Before/After recording and After recording]
You can select from (1) 3 hours of Before/After recording + 24 hours of After recording, or (2) 12 hours of Before/After recording + 6 hours of After recording.
● (1) is for short-time monitoring while out shopping, etc. + monitoring while at home, and (2) is for long-time monitoring while out commuting, etc. + monitoring while at home.
Try the parking monitoring settings that best suit your lifestyle and intended use.
Contact Us
Americas
USA Office (Los Angeles)
Car Mate USA, INC
Van Ness Ave., Suite 1603 Torrance, CA 90501
AREA : AMERICAS
- info@carmate-usa.com
- official
- https://carmate-usa.com/
For other countries
JAPAN Head Office (Tokyo)
CAR MATE MFG. CO., LTD.
5-33-11 Nagasaki, Toshima-ku, Tokyo 171-0051, Japan
AREA : EUROPE - RUSSIA - ASIA - OCEANIA - SOUTH AFRICA
- int@carmate.co.jp
- official
- https://www.carmate.co.jp/global/en/